Privacy Policy

Categories of Data We Process

To ensure the secure and effective operation of our platform, we may collect and process specific categories of data:

Identity and Contact Information This includes fundamental details provided during onboarding, such as your full name, email address, and phone number, which are essential for account creation, administration, and customer support communications.

Verification and Compliance Data Where applicable and necessary to comply with fraud prevention protocols and platform security standards, we may collect verification data, such as government-issued identification, to authenticate your identity and secure your profile.

Technical and Device Identifiers Our systems automatically capture technical metrics when you connect to our services. This includes your IP address, browser type, operating system details, and system access logs. This data is critical for monitoring network security, facilitating secure authentication, and preventing unauthorized access.

Usage Analytics and Trading Metadata We monitor how you interact with our market dashboards, AI analytics, and related interface features. This activity metadata allows us to optimize the platform's performance and improve user experience. Please note that analyzing this metadata does not imply that we maintain direct custody of your financial assets or execute trades on your behalf.

Transaction and Payment Details If applicable to your use of specific premium features or subscription tiers, we may process necessary billing information. We typically utilize secure third-party payment gateways to handle sensitive financial data safely.

Lawful Bases for Processing

We process your data on several recognized lawful bases. These include the necessity of processing to perform our contractual obligations to you (such as providing platform access and account management), our legitimate interests in securing our network and improving our services, compliance with applicable legal obligations in New Zealand, and, where appropriate, your explicit consent for specific preferences.

Operational Use of Information

Vortex Edge AI uses your information primarily for operational execution. This encompasses facilitating seamless onboarding, managing your account settings, verifying your identity, providing responsive customer support, and monitoring our infrastructure for security threats. We also utilize analytics to refine our software tools. Marketing communications are strictly managed based on an opt-in/opt-out preference system, allowing you to control your communication settings within your dashboard at any time.

Data Sharing and Retention Principles

We maintain a strict policy against selling your personal data. Your information is shared only with carefully vetted third-party service providers who assist us in operating the platform. These entities may include cloud hosting providers, analytics services, customer support tooling, and verification partners. We retain your data only for as long as it is necessary to fulfill the operational purposes outlined in this policy or to comply with formal legal retention requirements.

International Data Transfers

Given the global nature of cloud infrastructure, your data may be transferred to and processed in facilities outside of New Zealand. When such international transfers occur, we implement general safeguards, such as standard contractual clauses, to ensure your information remains protected to a standard equivalent to local privacy laws.

Security Measures

Protecting your data is our operational priority. We implement reasonable technical and organizational security measures, including encryption protocols and strict access controls, to safeguard your information against unauthorized access, loss, or alteration. However, we must acknowledge that no digital transmission or storage system can guarantee absolute security.

Your Privacy Rights

You maintain specific rights regarding your personal information. These generally include the right to access the data we hold about you, request corrections to inaccurate data, request the deletion of your information, restrict specific processing activities, or object to certain uses of your data. To submit a privacy request, please contact our support team. Please note that we will require you to complete identity verification steps before processing such requests to ensure unauthorized parties cannot access your information.

Updates to This Policy

We may periodically revise this Privacy Policy to reflect updates to our operational practices or regulatory requirements. Significant changes will be communicated via platform notifications or email to ensure you remain informed.

Last updated: May 21, 2026